◎ AI agents · for small business · made in the PNW

AI agents do the busywork.
Humans build your reputation.

Creative Notion is a leader in business automation for Pacific Northwest small business. We design, build, and run AI agents that handle the repetitive back-office work — lead triage, follow-ups, intake, scheduling, reporting — so your team has time for the work clients actually pay for.

Book a free automation audit → See the agents we build

Built for the PNW

Built for the Pacific Northwest, by people who live here.

From Mt. Rainier to the Olympic Peninsula, from downtown Tacoma to the breweries lining 6th Ave — we know your customers because we are your customers. Every photo we shoot, every story we tell, happens here. With real cameras. In real places. With the people who actually do the work.

◎ The agency for businesses that want their marketing to look like them — not like a template.

Snow-covered Mount Rainier under a clear blue sky — Mt. Rainier

Olympic Peninsula sea stacks rising from the Pacific — Olympic Coast

North Cascades alpine lake ringed by snow-covered peaks — North Cascades

Puget Sound waterfront with Mount Rainier in the distance — Tacoma & Puget Sound

Where AI fits — and where it doesn't

AI for the workflow. Humans for the reputation.

Most agencies are pointing AI at the wrong job. AI-generated photos and AI-written posts pretending to be your business is what tanks trust. AI agents running your follow-up sequences, your intake, your scheduling, your reporting — that's the part that actually moves the needle. We do the second thing, and we don't do the first.

What we use AI agents FOR

Reading every inbound message and drafting a personalized first reply
Triggering follow-up sequences on the right schedule, in your voice
Tracking deadlines, renewals, and recurring service intervals
Pulling data from 5+ tools and turning it into a monthly report
Watching reviews and drafting replies for your approval
Scheduling, confirming, and recovering no-shows
Routing leads to the right person with full context attached

What we never use AI for

Photos of your business — every shot is captured on location with our cameras
"Generative" images of your products, your staff, or your space
Captions or blog posts published as your brand voice without a human writing them
Video B-roll, Reels, or testimonials of people who don't exist
Reviews, ratings, or social proof of any kind
Public-facing replies that haven't been read by a human first

◎ The difference matters. Customers can spot fake — and so can Google. Our agents do the work behind the scenes; our humans do the work that touches them.

Our flagship AI agents

Six named agents we build for almost every client.

Real software, not vaporware. Each agent has a defined job, a defined trigger, and a defined "things it will never do without you saying yes." Here's what they do, step by step.

New-Lead Triage Agent

First-response, qualification, routing

Pulls every inbound from your contact form, GBP messages, Instagram DMs, and missed calls into one feed
Reads the message + the lead's public business info, scores fit against your ideal-client profile
Drafts a personalized first reply in your voice (you approve before it sends, or set high-confidence replies to auto-send)
Books a discovery call on your calendar if the lead asks for one — no back-and-forth scheduling
Routes the lead to the right team member with a one-paragraph context brief

~6 hours/week

Review Reply Drafter

Public reputation, faster than a human can type

Watches Google, Yelp, Facebook, Healthgrades, and industry-specific review sites for new reviews
Drafts a tailored reply that references something specific the reviewer mentioned — never generic
For negative reviews, drafts a calm, professional response that acknowledges the issue without admitting fault
Flags reviews that need a human (anything mentioning legal, refund disputes, or sensitive details)
Posts approved replies within minutes — most competitors take days

~4 hours/week + 3-4x faster response times

Estimate Follow-Up Agent

Closes more of the quotes you already sent

Tracks every estimate, proposal, or quote you send and how long since the prospect last engaged
Sends a contextual nudge at day 3, day 7, and day 14 — different message each time, all in your voice
If the prospect asked questions, includes the answers from past conversations so they don't have to re-ask
Books a follow-up call when the prospect responds, hands the live conversation back to you
Marks quotes "stale" after 21 days so you can decide to push harder or let them go

Most clients see 15-25% more quote closes

Intake & Onboarding Agent

New customers get a smooth first week — not a folder of PDFs

Triggers the moment a new contract or sale is signed (or whenever you tell it to)
Sends a welcome message, a short intake form, and a calendar link in a single tidy email
Watches for the form submission and pulls answers into your CRM automatically
Schedules the kickoff call, sends a calendar invite, and books a 24-hour reminder
Sends the day-1, day-7, and day-30 check-in messages without you remembering to write them

~10 hours per new client

Calendar Conflict Resolver

No more "let me check and get back to you"

Connects to your Google or Outlook calendar (read-only — never writes without your OK)
When a new request comes in, checks your real availability across all your calendars
Offers 2-3 specific time slots that work — not "let me know what works for you"
For recurring meetings, finds the best slot for everyone based on their actual calendars
Reschedules with one message when a conflict appears — including writing the apology in your voice

~3 hours/week + zero double-bookings

Monthly Report Compiler

Real numbers, real insights, zero spreadsheet wrangling

Pulls data from Google Business Profile, Google Analytics, Ads, your social platforms, and your CRM
Compares this month to last month and to the same month last year
Writes a plain-English summary that explains what went up, what went down, and what to do next
Flags surprises that deserve a real conversation — not just data dumps
Delivers a PDF to your inbox the first business day of each month, plus a live dashboard you can open anytime

Replaces ~8 hours of monthly reporting work

Built for your industry

Different industries, different agents — same playbook.

The flagship agents above apply to almost any business. These are the industry-specific ones we build on top, because the way a roofer follows up on an estimate is different from the way a chiropractor recovers a no-show.

Professional Services

Law, accounting, consulting, financial advisory

Engagement Letter Agent

Drafts engagement letters from a short matter-type prompt, runs them through your standard clauses, and routes for e-signature. Cuts the engagement-letter cycle from days to under an hour.

Client Status Update Agent

Watches your matter / project tracking and sends each client a plain-English status update every Friday — what moved this week, what's next, what we need from you. Clients feel informed without you writing six emails.

Deadline Sentinel

Tracks every filing deadline, IRS quarterly, court date, and renewal across all matters. Pings you 14 / 7 / 2 days out with a draft action plan, not just a calendar alert.

Home Services & Trades

Roofing, HVAC, plumbing, electrical, landscaping

Estimate-to-Booking Agent

Takes the estimate you just sent, sends the customer a one-tap "book your install" link the moment they approve, and slots it into the dispatch board against your crew's real availability.

Post-Job Review Agent

Texts every customer 90 minutes after the job is marked complete in your field software, with a one-tap link to leave a Google review. Most clients see 3-4x more reviews than asking by email.

Recurring Service Reminder Agent

Tracks every service interval — annual HVAC tune-ups, gutter cleanings, treatment plans — and reaches out 30 days before the next due date with a booking link. Recovers the maintenance revenue most trades leave on the table.

Hospitality & Restaurants

Restaurants, breweries, hotels, event venues

Reservation & No-Show Agent

Confirms reservations 24 hours out, sends a check-in 2 hours out, and offers no-show recovery (a quick "still coming?") an hour before. Restaurants typically see no-shows drop from 12% to under 4%.

Post-Visit Review Nudge

Pulls Toast / Square / OpenTable data, identifies first-time visitors, sends a personalized "thanks for coming" with a Google review link 18 hours after their visit (the optimal window).

Event Inquiry Triage

Replies to private event inquiries within minutes with a menu PDF, available dates, and the deposit form. Closes more bookings against caterers who take 2 days to respond.

Health & Wellness

Med spas, dental, chiropractic, therapy, fitness

Intake Form Agent

Sends HIPAA-compliant intake forms after booking, parses the answers into your EHR or practice management system, flags allergies / medication conflicts before the appointment.

Reminder + Confirmation Agent

Sends appointment reminders at 72 / 24 / 2 hours with a one-tap confirm or reschedule. Tracks who confirmed and pings the office for anyone who didn't.

Treatment Plan Follow-Up

For multi-visit treatment plans, tracks each patient's next due session and reaches out 7 days before the recommended interval. Recovers the patients who would otherwise lapse.

Retail

Boutiques, gift shops, specialty grocers, e-commerce

Abandoned Cart Recovery

Watches Shopify or Square for abandoned carts, sends a friendly recovery email at 2 / 24 / 72 hours with the customer's name, the items, and (only when needed) a small incentive.

Restock Notification Agent

When a customer asks "do you have this back in?" — agent logs it, watches inventory, and pings them the moment it's in. Captures the sale that would otherwise drift to a competitor.

Loyalty + Win-Back Agent

Identifies customers who haven't purchased in 60 / 90 / 180 days and reaches out with a personalized "we miss you" — referencing what they bought before, not a generic blast.

Real Estate

Residential brokers, commercial agents, property managers

New Lead Drip Agent

Captures Zillow, Realtor.com, and web-form leads, drops them into a 14-touch nurture sequence in your voice (not the canned IDX templates). Differentiates the agents who actually win the listing.

Closing Checklist Workflow

Tracks every contract under contract, sends the buyer / seller automated milestone updates (appraisal scheduled, inspection complete, clear to close) so clients know what's next.

Past-Client Touchpoint Agent

Sends home-anniversary cards, property-value updates, and seasonal "thinking of selling?" pings on the right cadence. The repeat-and-referral engine most agents skip.

How we build them

Four stages. No mystery. You approve every step.

Agents that work in 90 days. Agents that get retired the moment they stop earning their keep. No proprietary lock-in — everything we build runs on tools you already pay for, and you own every API key.

Audit

We sit down with you — usually 90 minutes — and map every workflow that eats your week. What gets repeated, what gets dropped, what gets re-done because nobody followed up. The output is a punch list ordered by hours saved per week.

Design

For each agent, we write a one-pager: what it does, what it never does, what triggers it, who has to approve what. You sign off before we build. Nothing goes live without your green light.

Build

We connect the agent to the tools you already use — your CRM, your calendar, your inbox, your booking software. No "rip and replace." We work with Make, Zapier, n8n, Claude, and direct API integrations depending on what fits.

Monitor

Every agent reports to a dashboard in your client portal. You see what it did, what it skipped, and what it flagged for you. We tune for the first 30 days, then check in monthly. Agents that stop pulling weight get retired.

Tools we connect

We work with the tools you already use.

CRM (HubSpot, Salesforce, Pipedrive, Notion), calendar (Google, Outlook), inbox (Gmail, Outlook, Front), booking (Calendly, Acuity, Square), field software (Jobber, ServiceTitan, Housecall Pro), e-commerce (Shopify, Square, WooCommerce), accounting (QuickBooks, Xero), and chat (Slack, Teams). Agents run on Claude, Make, n8n, Zapier, and direct API integrations — whichever fits your stack.

Want to see what your week looks like with 12 hours back?

Book a 90-minute audit. We map every workflow that eats your time and rank them by hours saved per week. You walk away with a punch list whether you hire us or not.

Book a free automation audit → See our service tiers

◎ 90-min audit · zero pitch · punch list ordered by hours saved/week

AI agents do the busywork. Humans build your reputation.